Catering Manager - Embassy Suites San Francisco Airport (Sales)
The Embassy Suites by Hilton San Francisco Airport is the only all-suite full-service hotel closest to downtown San Francisco near San Francisco International Airport. Located only 25 minutes from San Francisco and convenient to the Bay Areas top corporations our 316 room hotel with 10,000 sq ft of meeting space is the perfect venue for both leisure, business travelers, off-site meetings and celebrations.
What will I be doing?
As a Catering Sales Manager, you would be responsible for soliciting, securing and responding to customer inquiries regarding the purchase of food and beverage and use of event facilities in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Solicit, secure and respond to customer inquiries regarding the purchase of food and beverage, rental of event facilities and purchase of ancillary services from the hotel
- Host and entertain customers, conduct property tours, promote facilities and services and draft contracts
- Communicate with and provide direction and supervision to team members to execute catering events
- Respond to special guest requests in a timely, friendly and efficient manner
- Create and maintain relationship with clients to set and meet their expectations and ensure satisfaction
- Demonstrate product knowledge, including booking systems, menu, pricing and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes and finding resolutions
- Selling and influencing both internal and external customers
- Ensure high quality service through teamwork and communication
- Perform other duties as assigned according to business needs
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Compensation
The pay range for this position is $29 - $32/hour and is based on specialized experience and location.
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