LMS Administrator (Project Management)

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years)
• Competitive pay and discretionary or incentive bonus eligible
• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
• Family-friendly work hours
• With 175+ community bank locations, we offer opportunities to grow and develop in your career
• Promote from within culture

Why join this team?

• We have a culture that encourages an entrepreneurial spirit
• We offer multiple opportunities for development and upward mobility

Job Description Summary

The LMS administrator will coordinate all onboarding training for new hires including compliance, performance management, and other training as needed to ensure a positive development experience. The LMS Administrator is a high-performing technical learning specialist tasked with delivering exceptional customer experience to internal and external stakeholders. The LMS Administrator, Learning Operations will report to the Learning Operations Manager in Learning & Development and will closely collaborate with Learning Experience Architects, Learning Advisors and Instructional Designers.

What You'll Do

• Supports training events, both virtual and in-person for the lines of business we support through Learning and Development. This can include securing training locations, instructor/vendor management, shipment of training materials, training evaluations and overall improvement of system.
• LMS User/ Assignment Management: Oversee the daily operation of the Learning Management System, including configuration, user roles, permissions, and system updates.
• Integration Management: Collaborate with IT teams to manage system integrations with HR systems, single sign-on (SSO), and other related applications.
• Assist in learning-related projects, system upgrades, and the implementation of new learning technologies.
• Vendor Liaison: Work with the LMS vendor to resolve system issues, discuss feature enhancements, and manage contracts.
• Content Management: Collaborate with subject matter experts to upload, organize, and manage course content, ensuring it is up-to-date and accessible. Supports course catalog in the LMS which includes online, in person, and webinar-based training.
• User Support: Serve as the point of contact for LMS users, providing support, troubleshooting technical issues, and resolving user access problems via phone, email, teams and in-person.
• Training & Documentation: Develop user guides, FAQs, and training materials for both end-users and administrators. Conduct training sessions for LMS users. Creates written communication materials including descriptions and marketing materials for training events as appropriate. Maintain LMS curriculum database and training records.
• Data & Reporting: Generate and analyze reports on system usage, course completion, and learner performance. Provide data-driven insights to stakeholders. Compiles information into effective presentations.
• Yearly review, implementation, and management of companywide compliance training for both State and Federal regulations.

Knowledge/Skills/Background/Experience

• Two to four years of related coordinating/administrative experience required; LMS implementation preferred
• Bachelor's degree in Human Resources/Learning & Development or equivalent work experience encouraged, with experience in State and Federal Compliance training a plus
• Experience with Docebo / Arist, Workday, LinkedIn Learning LMS systems preferred, or similar LMS experience.
• Experience in Banking or Training Coordinator, Trainer, or similar role a plus
• Proficient with Microsoft Office (strong Excel and PowerPoint skills), SharePoint experience preferred.
• Advanced organizational skills with the ability to handle multiple assignments including project management, attention to detail, and time management.

Benefits

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

Compensation

The estimated salary range for this role is $59,000 - $77,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills and experience.

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From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life.  To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success.  Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.