Field Service Technician (Project Management)

Are you ready to swap the desk for the driver's seat? Do you love solving problems, meeting new people, and getting your hands on cutting-edge technology?
Join Massman Companies at our location in Alexandria, MN as our next Field Service Technician!
At Massman, no two days are the same. You'll travel to exciting customer sites, install and troubleshoot world-class packaging equipment, and be the face of a team that delivers excellence.

Hit the road (or sky!) to support customers across the country

Install, troubleshoot, and maintain equipment like a pro

Deliver world-class customer service and technical support

Collaborate with a tight-knit team thats got your back

Primary Objective: Provide technical support by installing and servicing equipment at customer locations while meeting or exceeding standards for quality, productivity, and safety.
The Actual Job:
Install, service and troubleshoot equipment at customer sites, resolving mechanical, electrical, and programming issues.
Provide Hands on training for Customer employees.
Documents technical and customer information to facilitate and maintain effective business relationship.
Expect to travel 50-75% on the road (Occasional Weekend Travel). Driving or Flying
When not traveling or at a customer site, you will provide in-house customer technical support via phone or e-mail to troubleshoot and resolve equipment challenges.
Assist the controls engineering group with changing or creating electrical/pneumatic schematics. As well as PLC and PanelView programs.
AutoCAD experience is also desired but not a requirement.

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