Transcription Support (Healthcare)

· Support coding team for physician document compliance issues.
· Provide admin support for coding and transcription departments.
· Support Transcription team for physician document compliance issues.
· Manages provider correspondence and signed letters.
· Primary support for entrada app for the physicians
· Transcription team resource for Entrada support. Reports and resolves issues via Entrada's ticketing system.
· Monitors secure communication messages and directs to appropriate department
· Provides escalated support and maintains support guide/training for staff on patient portal.
· Performs and completes all software upgrade testing for Trans, scribe and patient portal workflows.
· Core team, attends all Core team meetings.
· Manages the Transcription Department email inbox.
· Manages and updates the workflow inbox for Transcription and Coding Departments daily.
· Reviews all provider dictation for missing information and completeness. Requests missing information from providers via email or task when necessary.
· Processes and completes incoming ER to OR Hospital notes.
· Corrects and maps misdirected incoming dictation from our outside transcription service to the appropriate patient chart.
· Assembles and provides missing dictation packets to providers.
· Processes patient correction sheets, returned mail and failed faxes.
· Sorts correspondence, reports, misc. records, and routes to appropriate department.
· Copies medical records & correspondence as needed.
· Faxes medical records & correspondence as needed.
· Mails medical records & correspondence as needed.
· Other duties as assigned.