General Manager-AAA Taxi (Project Management)

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The General Manager – AAA Taxi will be responsible for the efficient and profitable performance of the assigned locations needs (AAA Taxi) with primary leadership oversight, which will include new business and expansions, project implementations, and operational efficiency initiatives.    

This position will partner with existing leadership to knowledge transfer, recommend organizational structure, implement innovative controls and processes, and will work in collaboration with MTM and MTM Transit support departments, and Transportation Providers to ensure the most appropriate, safe and cost-effective delivery of transportation services to support the AAA and MTBA lines of business.

What you'll do:

General Oversight

• Provide support and accomplishment of assigned duties as required

• Guidance, best practices, and operations assistance to division and staff that are in need of support

• Provide support to improve service performance, client relations, financial results

• Direct reports will include Maintenance, Fleet, Safety, Dispatch and Driver operations

• Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered

• Gain knowledge of and understand all aspects of the Clients and the contracts supported

• Follow through on service issues, troubleshooting problems and concerns, complaints and education

Special Projects

• Assist Executive Leadership team with process improvement projects and company rollout of initiatives

• Maintain visibility into all planned and ongoing projects, and ensure that the impacts of these activities on the business/organization are communicated to the appropriate business stakeholders in a timely manner

• Maintain a thorough knowledge of MTM departments and compliance programs 

• Provide support for questions or concerns that arise and address in an appropriate, timely manner

• Conduct and process disciplinary actions and terminations as needed

• Work across all departments to ensure the cost of transportation service delivery is within the budget

• Ensure business outcomes and contract goals are defined, measured and met

Division Implementation

• Organize and coordinate all activities required for successful division implementation (staffing, administration, and training)

• Interface with client, local leadership team, and support team

• Ensure proper staffing and training

• Contractual compliance

• Track and maintain budget

• Identify potential risks (including growth and market demands) and develop resolution processes

• Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness

• Development of or oversight of documentation or work plans as required or needed

• Employee training and development

• Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines

• Act in a consultative manner, developing and presenting annual plan reviews

• Maintain a “Safety First” attitude and implement processes to create awareness and compliance

• Maintain all employee and vehicle files in accordance with contractual, FTA and/or DOT guidelines

• Monitor performance of direct reports and provide coaching and guidance

• Oversight of Federally mandated Drug and Alcohol program

What you'll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D.

• At least 5 years of experience managing or providing key leadership support of Transit, Livery or similar large transportation operations in contract environments

• Experience with contract implementation

• Experience establishing and managing all aspects of performance management

• Experience managing complex contracts with SLA's and government compliance

• Experience managing a large team of both direct and indirect reports including remote workers

• Experience managing employees at all levels of the organization 

• Proficient in Microsoft Office Suite

• Must possess a valid driver's license

Skills:

• Strong leadership, mentoring & coaching skills

• Ability to build and maintain good relationships with community agencies and other critical stakeholders

• Strong conflict management, persuasion, and negotiation skills

• Strong decision-making skills involving complex data

• Confident and effective communication skills

• Strong business and financial acumen

• Strong analytical and strategic planning skills

• Ability to build and manage a strong team

• Ability understand and communicate Company vision

• Ability to establish and maintain operational structure

• Ability to maintain a high level of confidentiality

• Excellent interpersonal skills and the ability to work with employees at all job levels

• Excellent organizational skills with the ability to manage multiple concurrent projects

• Excellent problem-solving skills with the ability to anticipate and resolve problems

• Knowledge of managed care, quality improvement, contracting

• High cognitive skills

• Ability to acquire in-depth knowledge of company policies, and guidelines and ensure compliance

• Ability to acquire in-depth knowledge of Transit routing systems

• Understanding of budget and cost analysis

• Ability working with data reporting and analytics

• Knowledge of ADA, DOT, FTA regulations as required

• Ability to establish key processes and procedures

• Exceptional work ethic required

Even better if you have:

• Bachelor's Degree, preferred

• Certified Project Management Professional or Associate Certification (PMI) desired

• Experience working with Medicaid and/or State programs preferred

What's in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Casual Dress Environment

• Tuition Reimbursement

• MTM Perks Discount Program

• Leadership Mentoring Opportunities

Salary Min: $150,000

Salary Max: $170,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM's People & Culture.