Inmar
Account Executive, Client Accounts (Administrative)
Major Responsibilities/Essential Functions:
(35%) Supports Ops team and assigned clients to launch Digital campaigns and ensure integrity of digital offer database by:
answering questions related to Inmar digital promotion products
helping clients understand the requirements for a complete digital campaign insertion order and asset package; reviewing delivered assets and insertion orders for completion
delivering complete orders to the Digital Operations team, communicating program details and supporting client approvals and troubleshooting, as needed
performing data entry and database management duties as needed to maintain the accuracy of client campaigns and related reporting
(35%) Performs daily and weekly analysis of reporting for active client offers by:
Comparing actual performance to expected performance
Researching inconsistencies or client questions related to reporting
Making optimization recommendations to the client and managing any resultant updates with the Digital Operations team
Preparing supplemental reporting, as requested
(20%) Serves as Client Support Representative to assigned accounts on Digital campaigns by:
taking the lead on communications with the client related to Digital programs
preparing post-campaign recaps and supporting in business reviews
providing additional support to assigned accounts as requested
(10%) With the guidance of department manager, account managers, operations and/or Sales associates, assist with department/ company-wide initiatives relating to the Digital AR function by:
assisting in the development, implementation, and maintenance of quality assurance procedures
Minimum Requirements:
Bachelor's degree required or relevant experience
Intermediate knowledge of Microsoft Outlook, Excel, Word, and PowerPoint
Working knowledge of Salesforce.com a plus
One or more years client facing experience or equivalent experience and training that provide the preferred knowledge, skills, and abilities needed to complete the job responsibilities
Ability to meet deadlines and manage multiple day-to-day tasks and ongoing projects by effectively prioritizing
Demonstrated ability to communicate effectively, professionally, and with tact and discretion
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities.
While performing the duties of this job, the associate is:
Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.
Frequently required to view items at an extremely close range and must be able to adjust and readjust focus.