Assistant Store Director of Guest Experience- NYC (Finance)

Job Level:
People Leadership-P1

Job Description:

The primary focus of this role is to create an Unforgettable Guest Experience in accordance with Mars Retail Group brand standards, creating a world where everyone feels they belong.

The Assistant Store Director (ASD) of Guest Experience will drive sales within our Mars Retail Group Stores, while exemplifying passion and role modelling the One M&M'S brand and purpose. They strategically drive results to ensure success and accountability in every aspect of guest experience, store operations, and people leadership.

The ASD of Guest Experience has responsibility for leading Mars Retail Group policies, procedures, Quality, and all food safety requirements in store.

We welcome unique personalities, just as our M&M'S brand is founded on our unique characters!
What are we looking for?

Desired Education

• Bachelors' degree preferred or equivalent experience required

Key Experiences Desired

• Minimum 3+ years' experience managing in a fast-paced retail or hospitality operation
• Minimum 1+ years' experience leading a team of managers
• Experienced in complex planning & organizational skills with strong business acumen
• Experience in balancing different levels of stakeholders
• Decisive in driving sales, operational excellence, and satisfying the Guest
• Strong analytical and problem-solving skills

Other willingness requirements:

• Willingness to work in an environment with loud music and bright lights
• Willingness to work in an ever-changing and fast paced environment
• Willingness to step in at a moment's notice to support the team, in any way needed

What will be your key responsibilities?

PEOPLE LEADERSHIP

• Act as a Great Line Manager, using the Five Principles in all decision making
• Create a fun and inclusive environment where Associates feel comfortable being their true and authentic self at work, in a "fun kind" way to bring out the best in each other
• Provide direction and hold leaders accountable for the behaviors of an effective Manager on Duty to ensure achievement of all sales objectives and goals
• Create the strategy and execute training and development of all Associates, with support of the Store Director
• Assess, evaluate, train and coach Managers and Supervisors to drive sales through the engagement and productivity of our Associates, which in turn supports the store to meet and/or exceed quantifiable performance metric's (e.g. Net Sales, Conversion, Average Dollar Sale, etc.)
• Support in identifying, developing, and leveraging existing talent in store for effective succession planning
• Adapt leadership approach and demeanour in real time to match the shifting demands of different situations, including peak/slow seasons
• Exemplify The Five Principles and Associate Concept

GUEST EXPERIENCE

• Create an environment that drives sales through exceptional guest experiences
• Role model a "Guest comes first" attitude through the power of fun, in an environment where everyone feels they belong, with a 'One for All and All for Fun' mentality
• Develop the store team to use resourcefulness with product knowledge and category components, keeping displays/spaces occupied and shoppable for guests to experience and enjoy
• Motivate team to place a high priority on educating Associates on entertaining and selling to guests
• Analyze consumer data captured in store to strategize and create action plans
• Manage all store experiences, bringing our brand to life, including hosting our famous candy wall, sampling candy, personalizing chocolate, and meeting our characters
• Ensure all daily sales and candy goals are met

STORE OPERATIONS

• Adhere to and role model all Standard Operating Procedures
• Accountable for all areas of technology in store related to sales
• Accountable for presentation excellence to ensure all areas of the store are well prepared (neat clean, organized, operational and safe), allowing guests to shop with ease
• Aid to ensure the reduction of waste across all areas of the store
• Support leading auditing events to local and/or company standards
• Drive Quality to achieve compliance in food regulation, local regulation, and auditing
• May ensure development of leadership and Associate schedules, and holiday requests, that will provide effective customer service and operational coverage for the store
• Proactive in maintaining an agile and energized workforce, through a healthy payroll and staffing labor model
• May be responsible for the integrity and functionality of the time clocks and timekeeping system
• Ensure sales are protected through maintaining the Point-of-Sale system with repairs, cashier concerns, pricing issues
• Manage general store expenses

M&M'S BRAND AMBASSADOR + PRODUCT KNOWLEDGE

• M&M'S brand ambassador of all store products and experiences. This includes greeting and approaching all guests with a friendly and positive attitude
• Adapt approach and demeanour in real time to match the shifting demands of different situations to showcase product representation in key areas throughout the store
• Support the brand by directing the use of the classic character costumes at key times and locations throughout the store
• Internally, advocating for equity, inclusion, and diversity, creating a unique team and role modelling allyship
• Externally, relating the brand purpose to guests, stakeholders, and external partners, helping to enhance brand loyalty - potentially hosting and organizing events

BUSINESS RESULTS

• Lead in analysing daily and weekly sales results to business objectives and pivot if necessary
• Maximise profitability to identify potential opportunities for growth
• Support in the development of strategies and plans to achieve sales growth through business analysis, action planning, effective communication, and consistent accountability
• Responsible for upholding and coaching on all Mars Retail Group policies and procedures, plus local regulation adherence, including attendance and timekeeping, food handling guidelines, Quality, loss prevention, and safety/emergency procedures
• Support continual growth of the business via effective talent, retention, and recruitment management

STAKEHOLDER MANAGEMENT + COMMUNICATION

• Utilize sales data and consumer feedback to recommend changes to the Store Director and/or the central support team in a timely manner
• Aid in strengthening connections and consensus between the leadership team, other Mars Retail Group sites, and relevant internal and external business partners
• Collaborates with relevant P&O stakeholders to ensure all people practices, policies and procedures are fair and consistent
• Identify local retail business trends, insights, opportunities, and community outreach, and may partner with Mars Retail Group Marketing
• Integral role #LI-KR4 trong and influential Store Director team

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

#LI-KR4

Skills:

Action Planning, Adaptive Mindset, Builds Customer Loyalty, Commercial Acumen, Costing and Budgeting, Customer and Market Analysis, Customer Service Delivery, Planning and Organizing, Policy and Procedures, Verbal Communication

Competencies:
Business Insight, Collaborates, Communicates Effectively, Customer Focus, Develops Talent, Drives Engagement, Ensures Accountability, Manages Complexity, Optimizes Work Processes, Plans and Aligns

The base pay range for this position at commencement of employment is expected to be between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to, market location, job-related knowledge, skills, and experience.The total compensation package for this position mayalso include other elements, if eligible, including variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Eligibility for these additional elements depend on the position offeredand the employee's work schedule (i.e., part-time schedule, store associate). Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.
USD 85,879.00 - USD 118,083.00