Chase Park Plaza Bar Back (Finance)

Job Description Summary

As a Barback, you will be responsible for preparing and servicing permanent and portable bars throughout the hotel ensuring that all bar/lounge equipment and supplies are in excellent condition and at the proper level throughout all hours of operation in order to ensure proper service to all guests

Job Description

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• Key Job Functions
  • Retrieve orders from the storeroom, visually check stock, and reconcile with written requisitions to ensure order accuracy and re-check stock upon delivery
  • Prepare the bar by cutting, slicing,g and peeling perishable garnishes and fruits, mixing and pouring juices, and storing back-up supplies in prescribed containers
  • Check with and assist the bartender to stock and maintain the bar to include, but not limited to, paper products, straws and stirrers, condiments, glassware, ice, and produce
  • Transport taps and replace, and perform routine maintenance on beer kegs
  • Communicate with bartenders and wait staff to ensure and maintain guest satisfaction.
  • Maintain cleanliness of bar area, beer lockers, refrigerators, and storage areas under federal, state, local, and company codes
  • Maintain a discreet, non-intrusive manner.
  • Participate in restaurant/hotel promotions and practices.
  • Communicate with management whenever opportunities occur (guest complaints, shortages of supplies and products, guest or associate injuries).
  • Follow proper ordering and payment procedures.
  • Specifically, thank the guest and invite them to return

• Deliver Passionate & Engaging Service to our Guests
  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations
  • You will consistently deliver our GUEST model:
    • Greet or welcome everyone warmly with a smile
    • Use eye and ear contact, and the guest's name
    • Establish/anticipate needs
    • Solve and own all requests/complaints
    • Thank everyone
• Build a solid relationship with your Colleagues
  • Treat colleagues with respect and dignity
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1-2 years of experience working in a bar or a similar environment
• High School diploma or equivalent plus some customer service experience. Some college preferred.
• Must speak fluent English.
• Track record of delivering exceptional guest and client experience
• Excellent time management skills
• Demonstrable expertise in analysis and action taking
• Excellent oral and written communication
• Excellent organization skills
• Appropriate professional appearance and demeanor

• Carrying or lifting items weighing up to 50 pounds
• Moving about the public areas
• Communicating with other people
• Handling objects, products, and computer equipment
• Bending, stooping, kneeling

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.