Customer Support Representative (Finance)
Position Details
The Stella-Jones Railway Ties team is seeking a Customer Support Representative to join our sales team at our Pittsburgh office. In this role, you will be responsible for processing orders, quotes, bids and contracts as well as handling changes that occur with these. Additionally, the position involves answering incoming calls, working directly with customers in helping with questions, and assisting Regional Sales Managers with quotes as well as gathering sales and marketing information.
This position is open due to an internal promotion and is office-based in Pittsburgh (at 1000 Cliff Mine Road) with an opportunity to work on a hybrid office/remote basis once trained and integrated into the team.
Key Duties:
- Enter orders into the system
- Provide quotes and assist Regional Sales Managers and field merchandisers
- Working closely with customers
- Help coordinate shipments with Plants and Transportation Department
- Perform other job-related duties as assigned
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- Work experience in a customer service or inside sales support role required; Two or more years of experience working with B2B or industrial customers preferred
- Advanced proficiency in Microsoft Suite (including Excel) required
- SAP or other ERP system experience preferred
- Excellent communication skills and proactive attitude with exceptional attention to detail
