Senior Analyst, Records Management (Education)

Job Summary
Provides project management expertise for the development, implementation, and management of a comprehensive records management program business process automation system. Will work closely with IT and third-party vendors to maintain, implement, and continuously improve records management repository processes. Focuses on supporting the development of analytics and capabilities using a variety of systems, processes, and metrics to ensure that timely, accurate and insightful information is available to organizational leadership across the college system. Oversees the planning, implementation and tracking of specific short- and long-term projects.

ESSENTIAL FUNCTIONS
Develop and build folder structures in collaboration with department/division staff or organizational units to analyze, configure, test, and implement business process automation system solutions using workflows, forms, repository buildouts, and dynamic tables to improve departmental/divisional efficiency.

Support the business process automation system contractors/engineers/consultants to coordinate the development, testing, installation, and modification of system applications and servers. Collaborate with IT to gather requirements to prepare specifications for programming and system needs.

Support and serve as a functional expert for the business process automation system in all development, testing, migration, upgrades, and production stages.

Administer end-user access to the records management process automation system, provide end-user support as needed.

Create user documentation and train personnel to effectively use the business process automation system. 

Troubleshoot and resolve business process automation system-related problems and coordinate with IT staff, consultants, and third-party vendors regarding user support and problem resolution.

Generate reports providing key insights and metrics using various reporting tools and technologies (i.e., statistics related to the number of records/documents, users, etc.).

Assist to develop and implement policies and procedures for archives management, including the classification, retention, and disposal of records.

Utilize classification principles to establish a standardized system for organizing and categorizing information. Evaluate business processes/plans, recommend and design solutions to ensure data integrity for record and security purposes.

Support and maintain multiple applications within the business process automation system, including but not limited to forms, import agents, and audit trails.

Create test scripts for stakeholders (internal and external) while also delivering functional specifications and requirements. 

Monitor designated applications for all business process automation systems and take corrective action to prevent or minimize system downtime.

Support end-users experiencing difficulties with applications and serve as a liaison to IT and third-party vendors.

Develop dashboards and other visual management tools that allow key stakeholders to make educated and informed decisions around their processes.

Keep current with the latest records management business process automation systems, continuously attend training to ensure subject matter expertise.

Ensure software license renewal is completed in a timely manner to avoid service interruption.

May provide on-call assistance, including evenings and weekends, as needed.

Perform other duties, tasks, and assignments as required.

QUALIFICATIONS
Education & Experience   

• Bachelor's degree in a related field required
• 5 years managing document management systems, data integration and business intelligence experience required, to include project management experience
• Experience implementing information management systems, managing access, quality assurance, and training operations preferred    

Licensing & Certification

• Valid Texas Driver License
• Project management training and/or certification preferred

Special Skills      

• MS Office Programs
• Information Management Systems
• Project Management
• Document Management Software
• Records Management    

Competencies

• Delivering High Quality Work
• Accepting Responsibility
• Serving Customers
• Supporting Organizational Goals
• Driving Continuous Improvement
• Acting with Integrity
• Thinking Critically
• Managing Change
• Communicating Effectively

Working Conditions
General Office.  Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner.  Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements.  May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE:  This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

The Organization
Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country's largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You'll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you'll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
 
Location
Houston is a city with limitless possibilities:

• Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City's 55.
• Approximately 145 languages are spoken here.
• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
• Houston is a major-league sports town, and don't forget the annual Houston Livestock Show & Rodeo.
• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
• World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation's top institutions.
• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston's cultural scene.
• Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.  

If this sounds like the role for you and you're ready to join an amazing team, please apply right away. 
 
EEO Statement 
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status.  The following person has been designated to handle inquiries regarding the non-discrimination policies:
 
Sandra Jacobson, Interim Director EEO/Compliance/Title IX Coordinator
Office of Equal Opportunity and Title IX
PO Box 667517                                   
Houston TX, 77266
713 718.8271 or hcc.oeotix@hccs.edu  
 
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.
Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.