Collections - Lead (Finance)

Linde Gas & Equipment Inc. Credit & Collections Team Lead Location: Ankeny, IA Linde Gas & Equipment Inc. is seeking a Credit & Collections Team Lead to join our team! The Credit & Collections Team Lead is responsible for the investigations and analysis of credit information, working within established guidelines. This position works under general supervision, reporting to a Collections Supervisor. What we offer you! - Competitive compensation - Comprehensive benefits plan (medical, dental, vision and more) - 401(k) retirement savings plan - Paid time off (vacation, holidays, PTO) - Employee discount programs - Career growth opportunities What you will be doing: - Training new employees and providing support to all employees, as needed - Coaching, including both constructive and positive feedback in a tactful, firm manner - Ability to prioritize, make credit release decisions following procedures as stated in The Linde Way, handle escalation calls with difficult customers and bring to a resolution that acknowledges customer needs yet serves Linde's best interests - Resolves moderately complex credit problems but may request assistance on highly sensitive accounts - Make some decisions regarding credit extension within predetermined guidelines - Contacts customers regarding delinquent payments and assists in the collection of past due accounts - Assists Supervisor in the coaching and development of Collectors - Work independently with minimal supervision - Partner with Collections Supervisor to increase team efficiency and productivity What makes you great: - HS diploma/GED required - Demonstrated success leading a team of employees - 3+ years Credit & Collections experience - Handling inbound calls in a fast-paced environment - Computer experience in Word and Excel - Customer service skills - Effective verbal communication skills - Working successfully in a team environment Why you will enjoy working with us: Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet. Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the U.S. We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LG&E has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet. For more information about the company, please visit our website. Don't wait, fill out an application right from your phone today! DRIVE YOUR CAREER FORWARD! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. #LI-IS1