Spa Manager - Hilton Anatole (Personal Services)
At the Verandah Spa in Dallas, TX, located at the Hilton Anatole, experience a luxurious blend of wellness and indulgence. The spa is on the lookout for a dedicated Spa Manager to join their team. This role presents an exceptional chance for a budding resort spa professional to grow within the esteemed Hilton brand. As the Spa Manager, you will have the opportunity to lead a team, influence client experiences, and make your mark in the thriving spa industry. Join us on this journey of luxury and well-being at the Verandah Spa.
What will I be doing?
The Spa Manager manages the daily activities Spa. Overseeing all aspects of the department including coaching and training staff, monitoring the facilities with the assistance of Engineering and Housekeeping, coordinating daily schedules for treatments. Collaborates with the Director of Recreation to create Spa Menus and a tasteful environment, is aware of current Spa market trends and is able to sell Spa Retail in a creative and successful manner. Also, will comply with any other additional requests that may arise pertaining to Spa and Activity duties.
Specific duties and qualifications:
- Oversee the daily operations of the spa opening and closing procedures.
- Providing excellent customer service to clients.
- Must have excellent organizational, interpersonal and administrative skills
- Answering phone calls, setting appointments, and greeting clients upon arrival.
- Drive service and retail sales by educating clients on products and services.
- Maintain a professional and impeccable spa environment for staff and clients.
- Must be able to work nights and weekends.
- Knowledge and experience in business, supervision, and management
- Outstanding interpersonal relationship building, employee coaching, and development skills.
- Work experience in a team-oriented workplace preferred.
- Demonstrated knowledge of basic economics.
- Demonstrated ability to serve as a knowledgeable resource to the organization's management team.
- Evidence of the ability to practice a high level of confidentiality.
- Excellent organizational skills.
- Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
- Maintain and restock inventory.
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What are we looking for?
- 3+ years of spa leadership experience overseeing spa and/or fitness
- Open availability to work AM, PM, weekends, holidays
- Able to lift, push, pull up to 50Lbs
- Book4Time and Smart Spend experience is preferred
- Hotel industry experience highly preferred
BENEFITS:
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.
- Medical Insurance Coverage Options – for you and your family. Able to enroll after 90 days of employment
- Vision, dental, life and disability insurance
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment.
- Go Hilton travel discount program: 100 nights of discounted travel per calendar year
- Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Access to your pay when you need it through DailyPay
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Inclusive family-building and fertility benefits
- Expanded bereavement leave.
- Adoption Assistance program
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Complimentary Lunch Daily
- Complimentary parking
