PT Membership & Guest Services (Healthcare)
This position will work on-site at The Aquatic Center in Mylan Park, West Virginia. The Aquatic Center includes a community pool, an Olympic-sized competition pool, outdoor splash pad, dynamic fitness room, outdoor track and so much more. It has become a local hub of sports tourism by hosting elite-level regional and national Aquatics and Track events.
Essential Duties and Responsibilities
Greeting all members and guests who enter the facility
Ensure the proper identification is being used to access the facility
Correctly input members and guests demographic information into our system
Successfully perform administrative duties
Sell and upsell membership and program packages as well as cycling promotional deals
Multi-task and work in a fast-paced environment
Ensure the most consistent and up-to-date information is supplied in all interactions
Ensure the workstation is kept clean
Handle money (cash, credit, checks) correctly and effectively
Answer, return, and transfer calls in a professional manner
Assist in the implementation of communications strategies
Develop and innovate a comprehensive understanding of Mylan Parks programs and services
Receive feedback in a teamwork environment and contribute to the creative process of projects through brainstorming sessions
Represent the company in a professional manner consistent with Mylan Park goals and branding
Assist with other duties as assigned in an effort toward the overall functions of Mylan Park
Other duties as required
Requirements
Basic knowledge of computer skills
Ability and willingness to enforce policies and handle conflict resolution
Excellent customer service
Availability to work mornings, evenings, and weekends when needed
Must work one weekend day at least twice/month
Schedules vary: (Monday-Friday) 5:30am-9:30am, 9am-1pm, 1pm-5pm, 5pm-9pm, (Saturday) 7:45am-11:45am, 11am-3pm, 2pm-6pm (Sunday) 10:45am-5:45pm; 2pm-6pm. *Times are subject to change due to events and or planned closures. We do have abbreviated hours in the summer to stay open longer.
Competencies
Ability to self-motivate with little or no supervision
Strong attention to detail
Excellent communication skills (oral and written)
Ability to manage long and short-term projects
Adaptability, analytical; critical thinking, customer service initiative; motivation, planning; project management, decision making; judgment, customer service, teamwork, diversity awareness, communication, and integrity
Human Relations
Internal contacts include staff at all levels. External contacts include external customers and vendors.
Contact involves troubleshooting, informing, exchanging information, negotiating, making recommendations, and giving information or instructions
Physical Demands
Sitting at a desk or table for at least 60% of the workday
Standing or walking for at least 40% of the workday
Repetitive wrist, hand, or finger movement (while operating computer equipment)
Bending, stooping
Eye-hand coordination (keyboard typing)
Hearing and talking
Work Environment
Office environment/fitness center environmentNon-smoking environmentModerate to loud noiseEvening/Weekend work responsibility as requiredWork within a non-smoking environment
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
