Global Delivery Consultant (R-17988) (Finance)

As a Global Delivery Consultant, you are a significant leader, contributor and influencer in driving critical organizational project/initiatives to a successful completion. Managing those initiatives in a project management fashion. The ideal candidate will be a self-starter, energetic team player, successful at informal mentoring/coach others, works independently and can adapt to change in a fast past environment.

You will work with cross-functional teams to own and manage a smaller portfolio of large scale customer accounts. You are responsible for the creation and submission of order requirements to our technology partners for fulfillment of batch deliverables and the performing quality analysis of final output files. You provide ongoing pre and post-sales support to both our internal and external customers. Engage regularly with internal and external customers in support of the best business practices by providing insight and product expertise, resulting in maximum product and customer satisfaction. You are an influencer and a significant contributor in driving projects/initiatives to a successful completion. The ideal candidate will be a self-starter, energetic team player, successful at informal mentoring/coach others, works independently and can adapt to change in a fast past environment.

Essential Key Responsibilities

1.Support Delivery Transformation and Specialized Initiatives

Actively participate and assume lead roles in specialty teams and/or critical transformation initiatives

Act as SME's and Influencers of transformation changes and initiatives

Take lead role in high profile, high impact initiatives (new products, technology transformation, Global Accounts Model)

2.Mentor/Coach/Advocate

Actively participate in meetings, share BDP's

Support team and department initiatives and influence others positively

Identify gaps in skills/knowledge/performance on team or department level and develop plans to close gaps

Work closely with Leader/Team Lead on best leveraging expertise and knowledge

3. Provide Extensive Consultative Support

To business partners, Customers and Delivery Team Members on custom solutions

Evaluate and recommend alternatives and options with outside in lens

Support new product initiatives, partners and local markets

4.Own and Manage Primarily Large-Scale Customer Accounts (possesses ability to handle ANY type of Delivery job)

Recurring and Ad hoc Requests

Analyze Customer Requirements

Establish and monitor project timelines

Prepare project specifications

Work with Vendors to ensure projects are completed accurately and on time, driving customer satisfaction

QA Final output

Ensure consistency and compliance of output in relation to customer contract

5.Innovation

Serve as role model that inspires innovation and teamwork within the team and across department

Provide on-going support to Internal & External Customers and Business Partners

Promote expanded knowledge of Delivery processes

Determine feasibility of new opportunities

Research issues involving data quality or potential service failures

Manage and foster internal/external customer relationships

Continually evaluate processes and areas of improvement and take lead role in development and execution of plans

Develop innovative alternatives and modern approaches to the areas of our business we have direct control over

Education/Experience and Competencies

4 year college degree in Business Management or the equivalent in practical experience

Strong problem solving, high attention to detail, analytical and time management skills

Must be able to communicate (oral & written) complex order specifications and possess experience in establishing project schedules

Project management experience and proven quality assurance expertise

Relationship Management and customer facing experience with large scale accounts

Results-oriented individual, able to handle multiple and/or complex priorities in an aggressive growth environment

Must be experienced with Microsoft Office and Project Management software tools (MS Word, Excel, Project, Access and PowerPoint)

Must be willing to travel to customer site or D&B offices for customer visits and/or planning sessions, if needed

Job Requirements/Essential Functions

Ability to sit, speak and operate telephone and/or computer for long periods of time

Ability to handle pressure, stressful conditions, and conflict resolution

Ability to work day, evening and/or weekend hours as needed

Ability to travel by any form of transportation