Field Service Technician - New Richmond, WI (Project Management)
For over 85 years, Martin Bros. has established itself as the premier independent, family-operated provider of foodservice and supply solutions in the upper Midwest. We cater to a diverse range of establishments, including restaurants, healthcare facilities, educational institutions, and convenience stores. As we continue to expand our reach and services, we're currently seeking skilled Field Service Technicians to join our growing team. Our commitment to excellence and family values has been the cornerstone of our success for more than eight decades, and we're excited to welcome new talent to help us serve our valued customers even better.
Job Overview: As a Field Service Technician, you'll travel to customer sites to perform essential equipment repairs and maintenance. Your key responsibilities include diagnosing and fixing equipment issues on-site, managing parts and equipment inventory to ensure efficient repairs, and adhering to preventative maintenance schedules for our valued customers. This role combines technical expertise with customer service, as you'll be the face of Martin Bros Distributing in the field, ensuring our equipment operates at peak performance for our clients. Company vehicle, tools, and uniforms provided.
The expectations and duties outlined are subject to change by the Service Manager without notice at any time.
Expectations:
What You'll Do as Our Field Service Technician:
1. Be Our On-Site Problem Solver
Diagnose and repair various equipment at customer locations, including coffee makers, juice dispensers, dishwashers, and laundry machines
Keep accurate records
Grow your skills through ongoing training and hands-on experience
2. Equipment Care Expert
Maintain and update company equipment to ensure top performance
Perform regular preventative maintenance to avoid unexpected breakdowns
Track parts usage to help manage our inventory
Keep your service van clean, organized, and ready for action
3. Safety First Champion
Prioritize safety in all aspects of your work, from repairs to driving
Be open to coaching and feedback to continually improve safety practices
Communicate any safety concerns promptly to the Service Manager
4. Customer Service Star
Deliver exceptional service with a smile and a professional appearance
Approach every interaction with respect and a solution-oriented mindset
Bring a positive attitude and team spirit to work every day
At Martin Bros Distributing, you'll play a crucial role in keeping our customers' operations running smoothly. Join our team and put your technical skills and customer service passion to work!
