Associate Case Manager (Finance)

Job Description

Acts as the single point of contact for all patient case activity for assigned transplant centers and clients. Is accountable to Be The Match and network partners to manage individual patient search progression by facilitating donor and cord blood unit case activities to resolve barriers and issues in order to progress the patient case.

Executes a high level of customer service to include continuous development and enhancement of relationships with transplant centers as well as collaborative relationships with supplier network partners. Maintains clinical and HLA knowledge as applicable to case management processes. Utilizes critical thinking and solution-based approach to tackle situations and navigate the nuances of each individual patient case.Responsibilities

Acts as the single point of contact for all patient case activity for assigned transplant centers and clients. Is accountable to Be The Match and network partners to manage individual patient search progression by facilitating donor and cord blood unit case activities to resolve barriers and issues in order to progress the patient case.

Executes a high level of customer service to include continuous development and enhancement of relationships with transplant centers as well as collaborative relationships with supplier network partners. Maintains clinical and HLA knowledge as applicable to case management processes. Utilizes critical thinking and solution-based approach to tackle situations and navigate the nuances of each individual patient case.Qualifications

REQUIRED QUALIFICATIONS:

Knowledge of:

• Basic understanding of patient case management techniques.
• Basic understand of effective customer service principles.
• Data privacy and confidentiality principles for handling medical information.
• Proficient in using multiple software applications including Microsoft Office.

Ability to:

• Ability to influence decision making based on the best available information.
• Deal with change and manage multiple priorities.
• Deliver critical patient case information utilizing effective communication skills.
• Ability to participate in after-hours on-call rotation.
• Availability to work up to 6pm CT as workload requires.

Education and/or Experience:

• Bachelor's degree required, Healthcare, science, or a related field preferred or Associate Degree with equivalent business experience.
• Minimum of one year of experience in a healthcare or science environment with at least six months of experience related to patient interaction/care, vendor relationship management or patient interaction or care preferred.

Other Requirements:

• Must successfully complete and pass the Oncology Nursing Society (ONS) course in no more than 2 years' total time spent either as a Case Manager, International Case Manager, Case Manager Float or in a combination of the three roles.
• Ability to participate in on-call after hours on-call rotation