Illumina, Inc.
Clinical Staff Field Application Scientist (Remote) (Finance)
Job Title: Senior/Staff Clinical Operations Field Applications Scientist
Position Summary:
The Senior/Staff Clinical Operations Field Applications Scientist position is a national level role and remote based position. The employee can be based in any AMR regions and will be reporting to the Oncology Clinical Manager within the Support group.
The Senior/Staff Clinical Operations Field Applications Scientist will be responsible for all aspects of clinical product launch support, product implementation support, clinical customer success, and will be expected to provide second-level support to the front-line colleagues in the entire AMR regions. The successful applicant will be part of an award-winning customer support team that leads the industry in customer satisfaction. The Senior/Staff Clinical Operations Field Applications Scientist partners with internal and external customers to provide training, troubleshooting, and complaint resolution. This position serves as a scientific consultant during pre- and post-sales activities and will collaborate with broader commercial team to develop tools and resources that maximize sales growth and customer satisfaction.
This role requires subject matter level troubleshooting, capability to function as an overlay, coaching, communication, time management, situational awareness, poise under pressure, project management, and collaboration. You will be expected to build and maintain strong relationships across district Service and Support teams, Commercial Leadership, S&S Managers, Regional Product Support, Marketing, Sales, Customer Service, Customer Solution, Product Development (Assay, Systems, and Software), Clinical Affairs, Business Development, Alliances, Planning, Manufacturing, Regulatory Affairs, and Quality Assurance organizations.
Responsibilities:
Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.
Requirements:
All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities
Education:
Typically requires a Master's degree in Biochemistry, Molecular Biology, Genetics, or related field and 7+ years of experience; or a PhD and 5+ years of experience; or equivalent work experience
At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf