Lab Technical Supervisor (Lead) (Healthcare)

Join a world class team and help to bring cancer treatment HOME!
Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.


Highlands Oncology Group is seeking to hire an MLT/MT for a Laboratory Lead at our Springdale clinic. This position is typically Monday to Thursday 10 hour shifts, but 5 8hr shifts will be considered. This person will be responsible for the day-to-day operations of the clinical lab--mostly Chemistry and Hematology--and includes performing and reviewing patient testing, calibrations, and QC. The position includes time off of the bench most weeks to perform Lead duties.

Job Summary: The Technical Supervisor is responsible for the performance of the medical laboratory equipment/instrumentation of a moderate complexity laboratory. This includes equipment operation, quality control, calibration, troubleshooting and maintenance/repair. As well as routine Med tech duties.
Job Duties / Responsibilities:

Performs all the duties and responsibilities of an MLT/MT.
Represents the laboratory as a model of the behavioral standards of the institution; supports the Mission and goals of the organization; promotes a respectful work environment.
Assists with the oversight of day-to-day operations in one laboratory.
Works to improve workplace processes to improve efficiency.
Communicates staffing needs to direct supervisor.
Distributes work assignments among staff to ensure test completion meets facility established turn-around-time goals.
Monitors test performance and quality control to ensure patient test results are not reported until corrective actions have been taken and the test systems are functioning properly.
Performs, directs, and reviews patient lookbacks (remediation) when necessary.
Develops and implements contingency plans to maintain testing continuity during disruptions.
Resolves technical problems and ensures that remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications.
Assists with orienting, training, and completing orientation checklists for new employees.
Performs competency assessments and implements additional training or corrective action when necessary.
Maintains inventory and orders supplies in sufficient quantity to meet test requirements with minimal waste.
Assists with development of QA activities.
Participates, coordinates, and assigns proficiency testing (PT) to staff. Ensures correct handling of the PT specimens, enters and submits results before the established due date. Monitors evaluation data, troubleshoots, and performs corrective action when necessary.
Reviews and monitors quality control (QC) data as required. Make appropriate changes when necessary.
Performs, monitors, and maintains documentation and records for required maintenance, lot-to-lots, calibrations, and other studies needed for laboratory instrumentation and test methods.
Maintains monthly documentation of maintenance, QC, QA, and other logs. Completes and submits in a timely manner to the Lab Manager or Lab Clinical Director.
Consistently demonstrates multi-tasking and prioritizing skills by completing non-routine work assignments, projects, or training by assigned due dates without compromising the quality of the routine work.
Consistently corrects errors if found, provides staff with additional information or training as necessary to prevent repeated errors.
Demonstrates knowledge and understanding of current policies and procedures through the conduct of daily duties.
Keeps procedure manual and package inserts current.
Actively seeks training opportunities.
Immediately addresses employee failure to comply with personnel, standard precautions and safety guidelines; advises others of hazards in the work area.
Reports concerns or issues to Laboratory Manager or Clinical Director.
Other related duties as assigned.