Manager, Desktop Services - Hybrid (Finance)
Description
At Vitalant, we're on a mission to save lives through blood and biotherapies-and behind that mission is a strong, reliable technology foundation. We're looking for a Manager, Desktop Services to lead the strategy and execution of desktop support across our enterprise. In this role, you'll drive the vision for an enterprise-wide desktop environment, ensuring Vitalant's team members-whether in labs, donor centers, or offices-have the tools they need to serve our lifesaving mission. You'll lead a geographically dispersed team, oversee implementation and support of desktop technologies, and collaborate cross-functionally to deliver best-in-class service. If you bring deep experience in desktop architecture, a forward-looking mindset, and a passion for impactful work, we'd love to hear from you.
Work location: This position will have a hybrid work environment operating from the Scottsdale, AZ location at least 3 days per week with flexibility to work from a remote/ at-home office.
Our comprehensive total rewards support you, your family, and your future with:
- Medical, dental, and vision insurance
- 401K + 5% company match
- Tuition assistance up to $5k per year
- Free basic life and AD&D insurance
- Free short-and-long-term disability insurance
- Paid time off
- Employee Resource Groups
- Recognition and perks
- Lead and support a geographically dispersed team of desktop support technicians, ensuring high-quality service and performance.
- Hire, train, mentor, and evaluate team members while resolving personnel issues effectively.
- Promote desktop services best practices and uphold ITIL standards across the team.
- Drive team accountability and a culture of continuous improvement through performance metrics and KPIs.
- Lead proof-of-concept initiatives for new hardware and software, recommending tools to improve efficiency and user experience.
- Develop and communicate a clear desktop services strategy aligned with broader IT and organizational goals.
- Collaborate with IT teams across architecture, infrastructure, security, and applications to ensure a seamless desktop experience.
- Identify and address recurring issues through proactive problem management and change control participation.
- Engage directly with end-users to understand and meet their desktop support needs.
- Stay informed on industry regulations and standards, guiding the team through necessary updates.
- Manage departmental and capital project budgets while contributing to strategic IT planning.
Requirements
Knowledge/ Education
- Bachelor's degree or equivalent combination of education and experience required.
- Advanced knowledge of current computer technology, desktop architecture and desktop management best practices required.
- Asset and License management experience required.
- Advanced knowledge and proficiency in one or more major Service Desk software suites required.
- Advanced knowledge of desktop architecture standards, desktop data security, SCCM, patch management, Citrix VDI, active directory and related services required
- Advanced knowledge of Operational Excellence, Continuous Improvement, or other accepted process improvement methodologies preferred.
- Knowledge and practical experience with ITIL preferred.
- ITIL Foundation, Six Sigma, or other relevant Desktop Support certifications preferred.
- Seven years IT experience required. To include:
- Five years desktop services/support experience.
- Three years of supervisory experience.
- Demonstrated experience utilizing best practice based standard operating procedures, key performance indicators (KPIs), and reports to provide visibility into the performance and quality of the desktop services team
- Recent management experience in an enterprise desktop environment of at least 4,000 users.
- Cherwell suite experience preferred.
- Experience managing a desktop services team of twelve or more geographically dispersed desktop support technicians preferred.
- Experience using MS Project to manage desktop services projects and rollouts preferred.
- Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
- Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.
- Excellent planning, organization and time management skills including the ability to support and prioritize multiple projects.
- Must be able to maintain confidentiality.
- Strong, interpersonal, written and verbal communication skills.
- Ability to define and develop foundational components of Desktop Services - metrics, process, organization, tools, and skills required.
- Ability to work effectively with all levels of staff and management and provide consistently high levels of customer service.
- Strong management skills with the ability to effectively utilize and develop personnel to execute job tasks.
- Ability to plan and organize a diversified and heavy workload.
- Ability to make sound decisions and work well under pressure.
- Ability to work in a team environment and participate as an active leader and member of management.
- Proficient computer skills.
Summary
About Us
Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 bl ood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.
Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
EEO/Minorities/Females/Disabled/Veterans
Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.
For more EEO information about applicant rights click here
