Senior, Customer Success Manager (Finance)
Job Title
Senior, Customer Success Manager
Are you the next Senior Customer Success Manager we are looking for?
- Serve as the primary point-of-contact for customers.
- Collaborate with clients to understand their needs and objectives, develop strategies, and work with internal Amadeus teams to execute projects and campaigns.
- Support sales and renewals by demonstrating the value of Amadeus solutions and fostering strong client relationships.
- Maintain a comprehensive understanding of the Amadeus product portfolio and the hospitality industry.
- Ensure customers gain full benefit from Amadeus products and identify opportunities for additional solutions.
- Provide proactive guidance to help customers optimize their use of Amadeus products.
- Meet retention goals by building relationships with stakeholders across assigned accounts.
- Act as the primary contact for product optimization and usage.
- Collect customer usage data to inform product development.
- Share business process and marketing best practices.
- Identify and action opportunities to improve current usage and adoption of Amadeus Hospitality products and services.
- Generate Amadeus Hospitality revenue through upsell and cross-sell opportunities. Ensure clients are seeing the value of Amadeus products to allow for a seamless renewal contracting process
- Lead the Customer Success function as the central contact and product expert.
- Offer strategic support in revenue management, marketing, and product optimization to promote growth.
- Oversee the development of creating value driven material to share during client calls taking into consideration items such as booking patterns, customer profiles, competitive sets and marketing channels.
- Collaborate with Sales, Product, and other departments to support renewals and new revenue opportunities.
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Education: Bachelor's degree in a related business field or equivalent work experience.
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Experience:
- 5-8+ years in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or SaaS solutions for hotels.
- Experience managing a customer portfolio and achieving financial goals.
- 5-8+ years in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or SaaS solutions for hotels.
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Technical Expertise: Proficient in Amadeus products and the hotel industry.
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Skills:
- Proficiency in MS PowerPoint, Word, Excel, and Outlook; Salesforce.com knowledge preferred.
- Strong communication skills across all levels and formats.
- Analytical and problem-solving abilities.
- Project management experience preferred.
- Ability to manage multiple tasks and deliver results under pressure.
- Collaborative, self-motivated, and goal-oriented.
- Proficiency in MS PowerPoint, Word, Excel, and Outlook; Salesforce.com knowledge preferred.
Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
- Work from anywhere: onsite, hybrid .
- Professional development to broaden yourknowledge and enhance your skillswith on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
- Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.
Application process:
The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!
Working at Amadeus, you will find
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
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Diversity & Inclusion
Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.
Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
