SR CUSTOMER ACCOUNT REP (Administrative)

· Work at an advanced capacity and provide a high service level to strategic accounts serving large, complex, and/or international customers.

· Enter and maintain sales orders, customer request documentation, returned material warranty requests, change requests, and other information in a timely and accurate manner using established systems and procedures.

· Receive and record customer inquiries, answer questions and use judgement to escalate or refer complex inquiries to the appropriate internal resources; ensure customers receive timely status communications, track through to resolution, and record actions as directed.

· Communicate shipping process and expected delivery date to customers in alignment with standards; lead and/or conduct investigations to resolve shipping issues.

· Lead and/or conduct investigation of invoice and payment processing issues; contact customers on past due invoices, provide invoice copies and packing list copies as needed; review invoices and match payments to the invoices being paid; submit forms to have proforma invoices created, send proforma invoices to customers, and follow up with customer on payment and allocation.

· Coordinate communications between customers and internal departments to answer inquiries, investigate status, and resolve issues.

· Develop and/or run reports, review for accuracy, perform analyses, and distribute as required.

· Gather new business information (products, programs, contacts, etc.) from assigned customers, compile, record and communicate findings consistent with established procedures.

· Assist with reviewing, summarizing, and reporting quote information, margin and cost variances for assigned customers.

· Perform and/or lead data mining, reporting and analyses using ERP, CRM, Excel or other tools according to schedule and/or as assigned.

· Assist with quote, forecasting, and other data analysis projects.

· Assist with development of Customer Business Review (CBR) data and presentation for assigned accounts.

· Participate in Business Development, Quote Administration, Customer Onboarding, and related meetings and activities as requested.

· Demonstrate and support Nortech's Mission, Core Values, policies and procedures at all times.

· May perform other duties and responsibilities as assigned.

 

The pay range for this role is $30.00 to $32.50 hourly. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, and other candidate qualifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Operations - Customer Accounts