Chef Concierge - Waldorf Astoria Washington DC (Finance)

Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as the Chef Concierge!

The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC - reclaiming its position as one of Washington, D.C.'s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.'s most consequential events, groundbreaking meetings, and unforgettable experiences.

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What will I be doing?

As a Chef Concierge, you would be responsible for greetingand welcoming guests, providing prompt and genuine service. Understand and anticipate guest needs and provide them with personalized suggestions / solutions. Promote hotel services, amenities and upsell products to the guests. Acquire extensive knowledge and provide accurate information about hotel premises and nearby venues and activities. Ensure consistent high quality and courteous guest service is provided to all guests.

• Greet guests immediately with a friendly, personable and genuine welcome, using a positive and clear speaking voice, listen to and understand requests, issues, and situations from guests. Provide excellent guest service, resolve guest concerns and challenges and implement resolutions by using discretion and judgement. Provide personable and genuine guest service at all times per the Waldorf Astoria service standards.
• Promptly answers the telephone and email inquiries. Receive, input, retrieve and relay pertinent messages and information to guests. Answer telephone calls and use computer to input and pass on messages. Retrieve mail, small packages and other items as requested by the guest. Field guest complaints and concerns and offer resolutions based upon experience and research. Listen and extend assistance in order to resolve problems. Remain calm and alert especially during emergency situations and heavy hotel activity.
• Receive special requests from guests, and respond promptly and appropriately or forward requests to appropriate team members for actions and follow up. Understand and anticipate guest needs and provide them with personalized suggestions/solutions. Acquire extensive knowledge and provide accurate information about (but not limited to) the hotel premises, activities and nearby venues and businesses. Respond to inquiries with accurate information regarding (but not limited to) hours of outlet operations, directions to local attractions, transportation services and business and dining activities in order to make the most suitable recommendations based on the guest needs. Distribute printed materials such as brochures of local attractions when appropriate.
• Establish and maintain all guest experience relations and programs as per the standard of Waldorf Astoria Brand, third party luxury programs (Forbes, FHR etc.), and best practices. Provide supervision, professional training and development and deliver recognition and reward, as well as coaching to all involved team members. Ensure the entire team delivers outstanding guest service. Make recommendations for training related opportunities. Provide supervision and professional training and development and delivers recognition and reward.

Classification: Full-Time, On Property

Shift: Various - must be available to weekdays, weekends, and holidays.

Pay Rate: The annual salary range for this role is $75,000 to $80,000 and is based on applicable and specialized experience and location.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.