Director, International Operations (Project Management)

The Director – International Operations will be responsible for overseeing the international operations department, support operational execution, maintain, and further develop operational processes, and support any technology developments from a business perspective. As the Director – International Operations, you will work closely with the Independent Business Owners and the cross functional technology teams to ensure the smooth and efficient running of the company's international operations.

 

Responsibilities:

 

· Act as the product leader for the international operations – process, system capabilities, reporting, system enhancements, and new technologies

· Drive continued efficiencies in international operations through process refinement and technological enablement

· Develop relationships with all stakeholders, including customers, independent business owners, overseas agents, vendors to improve overall business performance

· Identify opportunities with stakeholders to streamline processes and coordinate and implement these process improvements/efficiencies

· Establish and implement monthly KPI reporting methodology to proactively monitor, evaluate, and improve operational performance and optimize supply chain performance

· Manage and support corporate operations team on end-to-end process of ocean import and export, including communication with vendors, booking cargo, coordinating with customs brokers, and overseeing the delivery process

· Onboard all new corporate international customers and develop detailed SOPs to manage their business requirements

· Drive profitability through cost reduction opportunities and leveraging other MODE service offerings

· Complete annual training in hazardous compliance for both international and domestic transportation

 

Position Requirements：

 

· Bachelor's Degree in Business, Supply Chain, or other relevant fields.

· Minimum 10 years of relevant professional experience, with at least 8 years international logistics/supply chain/transportation function within NVOCC, 3PL, or 4PL with a comprehensive knowledge of international logistics processes and procedures

· Strong management, leadership, and teambuilding skills

· Demonstrated ability to work Independently within a global and changing environment, Including completion of tasks among different complexity levels

· Exceptional communication skills with Internal and external stakeholders

· Excellent cross-functional collaboration with customer centric mindset

· Capable of managing and controlling vendors and forwarders' performance under given criteria and KPIs

· Strong Microsoft Office abilities and data analytical skills

· Knowledge on the regulatory and legal aspects of rates and economics of all modes of transportatio

Product Line