Sustaining Engineering Manager (Finance)
The Sustaining Engineering Manager leads a team dedicated to ensuring product reliability, resolving complex issues, and driving continuous improvement for products in the field. Acting as a critical bridge between Support and Engineering, this role combines leadership, technical expertise, and strategic thinking to maintain high standards of responsiveness, quality, and innovation. The manager will empower the team to address and fix existing products, enabling core engineering teams to focus on new development.Qualifications
- Proven experience in technical support or engineering, with a strong software development background.
- Hands-on coding experience in C#, .NET, and Angular.
- Demonstrated leadership experience managing technical teams.
- Strong analytical, troubleshooting, and problem-solving skills.
- Proficiency with Power BI and PowerShell for reporting and automation.
- Excellent communication and interpersonal skills; ability to thrive in a fast-paced environment.
The Sustaining Engineering Manager leads a team dedicated to ensuring product reliability, resolving complex issues, and driving continuous improvement for products in the field. Acting as a critical bridge between Support and Engineering, this role combines leadership, technical expertise, and strategic thinking to maintain high standards of responsiveness, quality, and innovation. The manager will empower the team to address and fix existing products, enabling core engineering teams to focus on new development.
Key Responsibilities
1. Team Leadership
- Manage day-to-day operations of the Sustaining Engineering team, ensuring alignment with organizational goals.
- Foster clear communication and collaboration between Support, Sustaining Engineering, and Product Engineering teams.
2. Expert-Level Support
- Lead deep troubleshooting efforts, verify issue replication, and provide interim workarounds when needed.
- Categorize and prioritize issues, escalating to Engineering only when root-cause analysis or code changes are required.
3. Technical Guidance & Development
- Provide hands-on technical expertise in diagnosing and fixing bugs.
- Actively contribute to code fixes for aftermarket products using C#, .NET, and Angular.
- Leverage Power BI for data visualization and reporting to support decision-making.
- Utilize PowerShell scripting to automate routine tasks and streamline support processes.
4. Collaboration & Knowledge Sharing
- Promote a culture of knowledge sharing through documentation, training, and regular syncs.
- Partner with cross-functional teams to ensure seamless problem resolution and product enhancements.
5. Metrics & Continuous Improvement
- Monitor ticket flow and team utilization to identify trends and improvement opportunities.
- Implement proactive strategies to reduce recurring issues and enhance product stability.
6. Documentation & Training
- Maintain SOPs, knowledge base articles, and resolution documentation to accelerate triage and onboarding.
Core Objectives
- Accelerate Resolution: Improve triage and troubleshooting processes for faster issue resolution.
- Prevent Recurrence: Develop strategies to minimize recurring issues and ensure long-term product reliability.
- Enhance Collaboration: Foster teamwork and knowledge sharing across Sustaining Engineering, Support, and Engineering.
Values & Principles
- Collaboration: Work seamlessly across teams for efficient issue resolution.
- Accountability: Take ownership and deliver on commitments.
- Transparency: Communicate openly during escalations and handoffs.
- Technical Excellence: Apply deep expertise to solve complex problems and maintain product stability.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
