Network Operating Center Technician (Residents of MN/ND only) (Information Technology)
NOC Technician I
$ 25.34/hr. - $ 28.51/hr.
Arvig: Committed to Service, Dedicated to You
Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond.
Our success is driven by a team of nearly 900 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety.
At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.
Discover the Arvig Advantage - a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference
What You'll Do
As a NOC Technician I , you'll monitor and maintain our network to ensure optimal performance and uptime. You'll troubleshoot issues, configure devices, assist customers and staff with network-related problems, and escalate as needed. From handling calls professionally to documenting fixes and coordinating with vendors, you'll be at the front line of network operations and customer satisfaction.
What You'll Bring
- Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers
- A minimum of 2 years of experience with basic WAN networking technologies
- Experience with or solid knowledge of Cisco networking devices, LAND, WAN, PS[EF routing, Windows OS (all), TCP/IP/ DNS/ VPN/ antivirus, e-mail and internet applications, remote access and familiarity with various computer hardware
- Ability to work some nights and weekends
- Ability to take charge in an outage situation
- Demonstrated critical thinking abilities
- Strong troubleshooting, communication, and customer service skills
Bonus points if you have:
- Associate's degree in Networking Administration or equivalent
- CCNA, Network+, CCNTE or equivalent education
- Scripting knowledge (Shell, PERL, PHP)
- Experience with or solid knowledge of IS-IS, MPLS, and monitoring tools such as Solarwinds, Cacti, Splunk
- In depth knowledge of Layer 2 technologies
- Calm under pressure and proactive in learning new tech
Your Schedule
Our shifts consist of four 10-hour days, typically Sunday-Wednesday or Wednesday-Saturday, Holidays included. Shifts start at different times of the day based on business needs. Typically they start between 7:00-10:00 am, 12:00-14:00 pm or 21:00-23:00 pm. Techs rotate through the shifts every six months and receive a generous shift differential for overnight hours. Rotation allows for a full range of experience with our network and your future development with us.
Your Location
Remote: Open to residents of Minnesota or North Dakota
Experience the Benefits of a Career with Arvig
At Arvig, we offer more than just a job - we provide a foundation for a fulfilling career, supported by benefits that empower you to succeed both professionally and personally.
- Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for pay increases based on your performance and contributions
- Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family
- Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) - because your success is our success
- Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth
- Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals
- Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because being connected matters
At Arvig, we're dedicated to creating an environment where you can grow, feel valued, and build a future you're proud of. Join us and enjoy benefits designed with you in mind!
Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.
EOE/Disabilities/Vets
Drug test
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Network Operations Center (SS)
