Associated Bank
Service Desk Specialist Senior (Information Technology)
Job Summary
Provide company-wide support to all front-line and back office colleagues on a variety of hardware, software and business application issues. Support will include the identification, research and resolution for issues following the ITIL framework for Incident Management. Issues are reported to the Service Desk via alerts, email, instant messaging (IM), phone, self-service, voice mail and walk-up. This person will rely on knowledge documents and pre-established guidelines along with their own technical and troubleshooting skills to perform the functions of the job. The position will provide additional help for complex issues from other Service Desk staff, IT support staff and vendors. In addition, the incumbent will perform application provisioning activities (account creation/modification/termination) and may occasionally facilitate the Daily Operations Call (DOC). Lastly, the person will provide input and assistance to support Problem and Change Management.
Job Accountabilities
Education
Compliance Statement
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated's anonymous Ethics Hotline.
Associated Bank is committed to working diligently with any colleague who needs an accommodation perform the essential functions of the job. Please contact the Leaves & Accommodations office to request an accommodation.