Kohler Design And Sales Consultant (Finance)

Are you outgoing, knowledgeable, and service-oriented? Do you enjoy staying up to date with the latest kitchen and bath design trends? Do you have a keen eye for aesthetics and the determination needed to close sales? If so, we'd like you to join our Showroom team as a Kohler Signature Store Design & Sales Consultant.

About the Role:

The Kohler Signature Store is a high-end kitchen and bath showroom that offers a comprehensive shopping experience. The Sales and Design Consultant distinguishes the store by offering intuitive design and sales expertise, allowing the customer to experience the Kohler brand and exceeding their shopping expectations. The consultant should be both personable and professional. The Sales and Design Consultant is expected to develop and maintain strong relationships with our community via prompt and friendly service. This includes homeowners, contractors, designers, plumbers, architects, builders, and our Kohler partners.

You will:

• Provide expert product selection assistance and design services to our showroom customers both in the showroom and at the customer's location. Offer our store's unique offerings to every client.
• Provide all clients with high-end and elevated customer service, measured by referral business and online-feedback.
• Provide hospitality and a warm and welcoming introduction to our store for each guest.
• Drive sales and achieve or exceed monthly established sales goals and GM.
• Sell and provide in-store and/or in-home design consultations for kitchen and bathrooms. Managing client projects and sales from beginning to end.
• Articulate your showroom value proposition to get your customer's attention, engage them, teach them, and show them the value you provide.
• Determine customer needs, direct them to the best products to address their needs, discover potential hurdles, and keep the sale moving forward.
• Build and maintain long-term customer relationships, creating referrals and repeat business.
• Develop and maintain knowledge of product lines and features.
• Leverage technology to guide product selections, review product specifications, pricing, and availability.
• Use sales reports and sales forecasting tools to meet or exceed established sales targets.
• Follow-up on leads and actively seek to generate new business.
• Enter sales orders and bids, expedite purchases, stay engaged with customers from the beginning to the end of projects.
• Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.
• Assist in managing daily showroom operations before, during, and after store hours to ensure a welcoming and clean shopping environment.
• Attend occasional meetings and professional events (such as product knowledge training sessions) after store hours to stay informed about design trends, new products, and to build business relationships. (On average, 1-2 monthly events).
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 2+ years of experience in plumbing design and sales.
• Knowledge of products sold in the showroom preferred.
• Experience working with luxury, high end products and customers.

Our ideal candidate will also:

• Have at least 3 years of sales experience with a proven record of exceeding goals. A related undergraduate degree or completion of trade or design school preferred.
• Be able to work regular weekend shifts, with the exception of approved time off.
• Have a history of selling high-end products, providing premium service, and managing detailed orders.
• Be able to provide at least 2 references that demonstrate your leadership abilities.
• Be knowledgeable of kitchen and bath design trends.
• Have experience with architectural blueprints and have a strong sense of aesthetics.
• Be able to multi-task between appointments and walk-ins during times of high foot traffic.
• Demonstrate excellent planning, analytical, decision-making and problem-solving skills. Take ownership of your role.
• Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports.
• Demonstrate outstanding customer service and verbal/telephone communications skills. Engage in clear and proactive communication.
• Demonstrate a deep product knowledge related to kitchen/bath trends to be able to answer customer questions and identify opportunities to upsell or cross sell. Effectively take notes, maintain information, and ask questions to secure sales.
• Be able to overcome objections by understanding customer needs, providing targeted solutions, and closing the sale.
• Be able to build influential relationships and trust with key vendor partners.
• Be able to take ownership of your book of business, while working in a team selling and service-minded environment and building positive working relationships with co-workers.
• Be highly organized with strong and consistent attention to detail and be able to effectively plan and multi-task.
• Be able to learn and operate the computer related systems used to process orders, including CRM systems.
• Read, write, speak and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Hajoca Corporation Job 7962 by eQuest