Print & Mail Team Lead (Administrative)

Print & Mail Team Lead

Who We Are

Harris Print & Mail department serves local government organizations by printing and mailing utility bills, tax notices, and related communications. We are passionate about delivering value—whether it's a simple print job or a complex mailing project, we understand our customers' needs and strive to exceed expectations.

Who We're Looking For

We're seeking a Print & Mail Team Lead to join our growing team. The ideal candidate is tech-savvy, adaptable, customer-focused, and committed to continuous improvement. You'll thrive in this role if you:

• Approach challenges with a “yes” mindset.
• Navigate shifting priorities and tight deadlines with ease—and a positive attitude.
• Ask thoughtful questions and challenge the status quo.
• Have a keen eye for detail and accuracy.
• Are driven to meet goals while maintaining high quality.
• Communicate clearly and professionally, both in writing and over the phone.
• Are comfortable with digital tools and systems (bonus if you understand basic coding concepts).

Why You'll Love Working Here

At Harris Print and Mail, work is more than a job—it's a journey. We empower our team to grow, innovate, and push boundaries. Whether you're on the production floor or in a strategy meeting, you'll be part of a culture that values curiosity, collaboration, and continuous learning.

What You'll Do

• Lead and support a 4-person onsite team, managing daily operations and task delegation.
• Ensure production schedules are met and proactively resolve issues that may impact timelines.
• Oversee equipment and workspace efficiency; troubleshoot printer issues and coordinate repairs.
• Maintain adequate inventory levels and manage supply needs.
• Serve as the onsite point of contact for customer issues and contract compliance.
• Resolve customer service incidents and vendor performance concerns with professionalism.
• Identify and document process improvements and cost-saving opportunities.
• Work with Coordinator to provide information to finance team
• Collaborate with the VP of Professional Services to meet forecast, profitability, and growth targets.
• Hire, train, and evaluate team members; foster a culture of accountability and development.
• Partner with Sales and Marketing to support planning and outreach efforts.
• Step in as a production operator when needed to support the team.

What You Bring

• Required:

• Strong aptitude for learning software and digital tools.
• Proven ability to manage schedules, inventory, and equipment.
• Excellent communication and problem-solving skills.
• Commitment to continuous improvement and operational excellence.

• Preferred:

• Experience leading teams in a production or operations environment.
• Experience and interest in AI usage
• Familiarity with print production workflows
• Experience with USPS bulk mail processing and compliance.
• Understanding of coding concepts (e.g., HTML, JavaScript).

Physical Requirements

• Ability to occasionally push, pull, or lift up to 60 lbs.
• Ability to stand, stoop, or bend during the workday.