Dispatcher 1 (Maintenance)
Purpose:
The purpose of this position is to receive service call requests and dispatch, schedule and follow-up work orders.
Minimize missed appointments and maximize Technical Field personnel productivity.
Starting Wagw: $21.00
Hybrid/Remote
Job Requirements
Experience:
1 years
Essential Knowledge, Skills, and Abilities:
• Knowledge of cable industry or service industry is helpful.
• Experience with CRTs, calculator, 10-key, telephone, and personal computer.
• Prior customer service experience in cable, field or office environment
• Ability to maintain records in a well-organized manner.
• Good verbal, written and interpersonal communications.
Education:
• High School Diploma or equivalent
Licensing/Certifications:
• Valid Driver's License
Essential Functions:
• Under direct supervision, dispatches timely and efficient customer installation and trouble service
assignments, using electronic dispatch equipment
• Responds to customer service requests by prioritizing and dispatching work orders to installation and/or
service technicians
• Monitors technician's work order status and adjusts throughout the day
• Monitor outages and system wide issues
• Maintains regular contact with technicians to provide support or adjust service levels based on customer
calls
• Places outbound calls to customers both pre-and post-service
• Receives detailed instructions on all work
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
