Manager, Training and Development (Finance)

Job Summary

The Region Manager of Training and Development (RMTD) provides leadership for the designated business unit in training, training compliance, quality control, organizational improvement and performance enhancement. The RMTD is a key management role that works closely with operational leaders and is responsible for managing and leading training focused on Client Service delivery, contract-based training as well as supervisory and management training.

This position contributes to sales and profitability growth by implementing cross-functional training and performance improvement initiatives, identifying and streamlining training processes and ensuring training costs align with business plans. Additionally, the RMTD is responsible for identifying training needs, developing needs-based curricula with original content where appropriate, and spearheading customer-focused quality initiatives with broad impact.

The ideal candidate has significant learning and development experience, is comfortable facilitating in-person plus virtual training, has demonstrated instructional design skills, is process-oriented, and has demonstrated performance-building, implementation, and performance/problem diagnosis to effect positive change in the organization. Those with a passion for continuous improvement, results-oriented disposition, work well with others, and understanding of the importance of alignment to business objectives in a professional environment are preferred.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.
• In performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

The RMTD's core duties may include (but are not limited to):

1. Provides leadership for the business unit in training, organizational improvement, and performance enhancement; analyzes development needs; develops and implements a variety of programs and initiatives to enhance customer service, quality, employee growth and satisfaction, and profitability.
2. Contributes to sales and profitability growth through developing and integrating cross-functional training and performance improvement modules throughout the organization and collaboratively implementing significant improvement initiatives with major clients.
3. Determines training needs and develops needs-based curriculum with original content; develops a variety of innovative, leading-edge curricula with broad applications; conducts training in a variety of settings and through a variety of media to include eLearning. Works with corporate training, human resources, and operational and legal compliance leaders to ensure training aligns with business and compliance needs.
4. Analyzes the performance of individuals, programs, and organizational units; evaluates service failure instances; problem-solves; and implements training correction as applicable. Implements and utilizes training and performance metrics to ensure training effectiveness.
5. Analyzes and learns client businesses; develops partnerships with clients and collaborates to identify benefits and create value in the delivery and integration of a variety of security services; may play a sales and marketing role in expanding business opportunities and delivering value-added services. Plans, coordinates and delivers training and staff development programs for Commercial business unit Officers, Supervisors and other employees. Develops and adapts programs for specific sites and federal Clients. Routinely reviews training materials, methods and delivery models and updates as necessary.
6. Conducts needs analysis studies; identifies operational discrepancies and confers with operational leadership, managers and supervisors to determine training needs and approaches.
7. Plays active role as partner in major client total quality efforts and initiatives; implements, manages and measures change initiatives; spearheads customer-focused quality initiatives with broad impact.
8. Acts to ensure compliance with legally mandated and company-mandated training requirements; acts to ensure compliance with and documents the training requirements of service contracts. Works with Corporate Training, Human Resources and Legal/Compliance leaders to ensure alignment in support of operations. Prepares polished and robust compliance reports regularly, on an ad hoc basis and as requested.
9. May lead and be responsible for a variety of operational projects, leading and supporting new business start-ups and wind-downs, systems transitions, systems implementations, and other projects on an ad hoc basis. Effectively organizes resources and builds collaboration; provides direction and coordination of work as appropriate to the project; serves as project advocate and achieves project milestones.
10. Provides leadership, guidance, and mentorship to Field Training and Clearance employees, fostering professional development and ensuring alignment with Company goals.
11. Performs tasks and duties of a similar nature and scope as required for assignment.

ADDITIONAL KEY SUCCESS ACTIVITIES

1. Adopt a growth mindset. Seek out opportunities to apply and proactively recommend innovative training solutions to our professional development programs.
2. Identifies, recommends, and implements improvements to current training programs and processes to assist with efficiencies, compliance, and modernization of all performance, Client, and compliance-based training.
3. Establishes regular communication channels and feedback loops showcasing the impact of training metrics on business outcomes, cost optimization initiatives, service improvement data, success stories and other positive outcomes
4. Performs additional functions, duties, and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference depending upon the nature of the position

Basic Qualifications

• U.S. Citizenship preferred
• At least 21 years of age
• Ability to obtain a Top-Secret clearance. Ability to acquire and maintain any other required clearances and/or access requirements

Background Prerequisites

Ability to meet company standards for background and reference checks, controlled substance testing, and behavioral selection surveys, in addition to any mandatory licensing requirements.

Education/Experience

• Bachelor's degree in a related field with at least five (5) years of progressively responsible business/operational management experience (preferably in training), in law enforcement or security or a combination of both, equaling five (5) years, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the Company.
• At least five (5) years' experience managing a large team (ten or more)

Competencies (as demonstrated through experience, training, and/or testing)

• Advanced knowledge of effective performance improvement and training methods, processes and adult learning theory.
• In-depth knowledge of business processes and success factors. Thorough knowledge of general office policies, procedures, and standards. Ability to interpret written and oral instructions.
• Skill in directing and implementing change initiatives in a multi-site organization.
• Skill in developing curriculum and performance-based training modules.
• Strong presentation and group facilitation skills, including adaptation to various audiences such as frontline employees, management and customers, and providing graphic and narrative interpretations and explanations of quantitative and qualitative information.
• Skill in analyzing, modeling, and synthesizing a variety of data and developing recommendations and solutions.
• Knowledge of firearms, ammunition, and ballistics; knowledge of use of force law and non-lethal weapons.
• Strong problem-solving and analytical skills.
• Excellent planning, organization, project coordination and time management skills.
• Ability to use personal computers and various office technology; proficiency with MS Office Suite, including word processing and spreadsheet production. Those familiar with learning management systems and the ability to use modern e-learning platforms to create learning content are preferred.
• Ability to communicate clearly, effectively, professionally, and courteously at all levels and across diverse cultures.
• Skill in planning, organizing, monitoring and ensuring achievement of milestones in projects or assignments, including elements performed by team members and collaborators.
• Ability to work independently and as part of a team. Ability to effectively lead project teams
• Positive and proactive attitude and a desire to support business efforts, and customer service goals.
• Demonstrated energy, drive, determination and persistence, even when confronted with challenges.
• Ability and willingness to adapt quickly to shifting deadlines and priorities.
• Ability to adapt to changes in the external environment and organization.

Working Conditions (Physical/Mental Demands)

With or without reasonable accommodation, must possess the physical and mental capacity to effectively perform all essential functions. The demands of the job include, but are not limited to:

• Maintaining composure in dealing with authorities, senior executives, clients, staff and the public, occasionally under conditions of urgency and in high-pressure situations.
• Handling and being exposed to sensitive and confidential information.
• Regular travel to company offices, client sites and other locations.
• Listening to and interpreting employee requests and needs.
• Handling multiple tasks concurrently.

Working Conditions (continued)

• Speaking and hearing sufficiently to communicate in person and by phone.
• Directing, motivating, training, and coaching staff in a positive manner.
• Close vision, distance vision, and ability to adjust focus.
• Occasional lifting and/or moving up to 25 pounds.
• Reading and analyzing reports and data, including computer usage.

A Word about EEO, Pay Transparency and Other Requirements:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

VA License Number: 11-4665