SCP ENT & Allergy Services, LLC
Technical Support Specialist (Information Technology)
Skills & Qualifications:
At least 5 years of experience in IT support, including Tier 1 and Tier 2 roles.
Proficiency in Helpdesk Ticketing Systems, Microsoft 365 Suite, Office 365, Azure, and Active Directory management.
Solid knowledge of hardware, operating systems, network infrastructure, and troubleshooting practices.
Experience with Fortinet, DialPad, Rightfax, Intune, iPads and Mobile Device Management is highly regarded.
Understanding of TCP/IP, network layering, and connectivity issues.
Experience with EMR (Electronic Medical Records) systems is preferred.
Strong problem-solving, customer interaction, and communication skills.
Ability to work independently, manage time effectively, and multitask in a dynamic environment.
Associate in Information Technology, Computer Science, or related field.
Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are valuable and may serve in place of Associates.
Working Conditions:
Requires the ability to travel regionally up to 35% of the time to various clinic locations (Valid Drivers License and Insurance are required).
May involve lifting and transporting IT equipment up to 50 lbs.
Application Instructions:
Interested candidates should submit a detailed resume that highlights relevant experience and qualifications, a cover letter that discusses your fit for the role and your contributions to our team, and any pertinent certifications.
We are eager to onboard a Technical Support Specialist who is passionate about making a meaningful impact in healthcare through exceptional IT support.