*Desktop Support (Information Technology)

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

This Desktop Support position is responsible for providing technical support to employees by troubleshooting and resolving issues with IT systems when they arise.

• Troubleshooting and resolving IT issues in a timely manner.
• Communicating with coworkers to diagnose problems.
• Installing and configuring hardware and software.
• Guiding coworkers through the process of fixing technical issues.
• Prioritizing workload to ensure resolution of critical issues first.
• Documenting common support procedures for coworkers to follow.
• Providing remote support when necessary.
• Create management reports of Contact Center performance.

Required Education: Bachelor's degree in Computer Science or Information Technology, AND: 

•  2 years of experience in Information Technology or related experience.

Equivalency; Substitution: Will accept 48 months of experience in lieu of the Bachelor's degree for a total of 72 months experience.

Skills:

• Experience with remote desktop applications.
• Strong analytical and problem-solving skills.
• Good communication skills, both written and verbal.
• Excellent interpersonal skills.

Advertised Physical Requirements:

• Must be able to work in sitting position
• Use computer and answer telephone.
• Office Work Environment.

Departmental Preferences:

• 24 months experience providing Desk Top Support for Zscaler Machines, running Windows Operating Systems. 
• 12 months experience using Excel to generate reports
• 12 months experience using contact center reporting to create reports for management.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.