NORTHWEST PIPE COMPANY
Sr Technical Support Specialist (Help Desk) (Information Technology)
Get ready to grow with us!
Northwest Pipe Company is the nation's leading manufacturer of water infrastructure products and with over 50 years of experience, we're just getting started! Our business is growing, and we're looking for great people to grow with us. We're immediately seeking a Senior Technical Support Specialist to join our Northwest Pipe team in Vancouver, WA.
WE OFFER:
OUR VALUES:
ABOUT THE JOB:
The Senior Technical Support Specialist will troubleshoot and resolve user issues with desktop applications, network connectivity, computer hardware, and peripherals that have been escalated by more junior support staff. Enter and manage workload in our trouble ticket system. Administer user-facing systems and productivity tools. Use remote management tools to diagnose problems. Provide guidance and mentorship to more junior staff. Demonstrate technical expertise in one or more areas or systems.
ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES:
SECONDARY RESPONSIBILITIES:
SUPERVISORY RESPONSIBILITIES:
INTERPERSONAL CONTACTS:
KNOWLEDGE, SKILLS, ABILITIES:
EDUCATION/EXPERIENCE:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Our organization maintains a drug-free workplace. Except where prohibited by state law, all offers of employment are conditioned upon successful passing of a drug test and background check. Northwest Pipe Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. Northwest Pipe Company reserves the right to close the position, with or without notice, if a qualified candidate is identified prior to the close date.